Reviews

Nova cars were really helpful in sourcing me a new car. I gave them the type I was after and they patiently waited until something came in that suited my requirements, rather than being pushy sales people. The whole process of part exchange and buying was faultless and smooth and I will definitely use them again in the future. Thank you Jamie and Tim.

I found the experience of buying my car from Jamie at Nova Cars very easy, calm and friendly, there was no pressure or hard sell, I traded in my old car and feel that I had a great deal. I’m super happy with my gorgeous new car, I had a really fair and honest transaction and I would wholeheartedly recommend them to anyone, easiest and most helpful experience of buying a car Ever!

First class service, great communication as I was discussing a vehicle whilst living abroad. Made to feel extremely valued. Seamless and unhindered process from start to finish.

Contacted this place about a car and was impressed with the speedy replies and full transparency, never once felt pressured into the sale and immediately had a good vibe about the whole thing.

Secured the car with the £99 reserve fee and began planning my trip as I’m 4 hrs + up in Glasgow.

Upon arrival was immediately greeted and everything went very smoothly, paperwork all done promptly and was back on my way home to Scotland

I am relatively new to the area, and was not keen to sell my car via social media.
Nova cars had been suggested by a local mechanic.
I called in for a quote, and both Jamie and his father were friendly, professional and courteous. The price I was offered was fair, and all dealings with the sale were smooth, and the payment transferred to my account as promised.
I would have no hesitation in recommending Nova Cars.
Many thanks

Very personable, no pressure, friendly, helpful and very professional. Good knowledge about the car I was buying and helpfully completed form for road tax

Very professional. Never felt under pressure to buy. Really pleased. Jamie in particular was excellent. A very positive experience.

Jamie who I dealt with was amazing. An excellent business which made the whole experience of buying a car pleasant and comfortable.

Drove over 200 miles to view the car that was advertised at nova cars. Made contact with Jamie over the phone and asked if it was possible to do same day drive a way. Jamie got the car mot’d serviced and cleaned ready for my arrival. Car was exactly how it was on the advertisement and car was purchased and drove home that day. First class service from start to finish, would highly recommend this garage. Will defo purchase of them again in the future.

Highly recommend Nova Cars. The customer service is professional & caring. Nova Cars is an asset to Newport.

We are so lucky to have Nova Cars as our local garage. We’ve bought many cars from them over the years and the service from Tim and Jamie has always been faultless. They both go the extra mile to source the car we want even though I admit to being somewhat picky! Thank you for your professional but friendly approach and we hope to do business with you for years to come.

The guys at Nova cars we great. Got back in touch promptly answering any questions I had, were happy to keep a hold of the car till I could make the trip back down to collect it, even collected me from the station.

I've had cars from Nova Cars for years and Tim and Jamie always provide excellent service . Cannot fault them and will continue to rely on their help and good customer service!

Always good service,very helpful and professional

Great customer service from Jamie and the team. went in looking for a small car to use as a runaround and for my daughter who's learning to drive and they came up with a perfect fit for us both. Very smooth handover and will definitely be buying from them again!

Great customer service from Jamie and the team. went in looking for a small car to use as a runaround and for my daughter who's learning to drive and they came up with a perfect fit for us both. Very smooth handover and will definitely be buying from them again!

Lovely family run dealer. No pressure sell . Jamie was so helpful and professional, nothing was too much trouble. Worth the travelling. Highly recommend!I would definitely use again! Love my new car!

After searching for a particular vehicle we found exactly the model we were after on Autotrader. Only problem was we lived 350 miles away from Nova Cars, so it was vital that we could trust the vendors. After speaking with Jamie and learning more about the vehicle, and also the family business, it was clear to us that Nova Cars offered genuinely good, honest service, as well as an excellent stock of vehicles. After being collected from the train station (thank you!) and given a lengthy test drive, we were delighted to purchase our Ranger. The whole team have been polite, responsive (often way after closing time) and we can wholeheartedly recommend Nova to anyone considering purchasing their next vehicle. Thanks guys.

Jamie at Nova Cars was great throughout the process of buying my new car. He was always willing to help and advise and communicated clearly with me throughout. Would recommend checking out `Nova Cars.

I recently just purchased an Audi S5 from Nova. Dealt with Jamie from start to finish. They were great and patient with the sale on this one. I had to wait for a private plate to be taken off and they made me feel at ease in the process. Friendly and fair service. Definitely recommend.

The service is impeccable. Went out of their way to help with all aspects of the sale. Went above and beyond any garage I've ever been to, including high-end main dealers. Wont hesitate to return if I ever want to change my car again. Superb after care.

Always very helpful and provide a great service both before and after purchase. We were changing from a manual drive to an automatic and my wife enjoyed several test drives making sure she was happy with the car.

Professional car dealership, from start to finish so helpful and made my wife very happy with her car, will never go to a main dealer again. 10/10 from me

Terrific family owned car dealership. Exceptional service. Went above and beyond

Excellent, friendly customer service. We really love our VW Camper and are looking forward to some great adventures in it! Thank you Jamie, Tim and team 🚐

I felt that the service I received from Nova Cars was second to none. Friendly, professional and went above and beyond.

Great service from friendly, well-informed people. Relaxing environment with plenty of time to explore requirements and options. Efficient admin and beautifully presented car. Definitely recommend and will use again.

What an absolute pleasure from start to finish to deal with Jamie at Nova Cars absolutely spot on in every way, also lots of tea, tea is always good!

5 star right from the start to the end, I enquired about the car out of hours but still got a reply from Jamie, deposit paid car secured, finance sorted out very stress free, car was prepared to an immaculate standard and handover was safe and quick but thoroughly done. The standards here are impeccable , a family company with family values are clear to see. Top man Jamie a lovely guy , no pressure sales.

Jamie went above and beyond for us - pre and post sale. Really helpful and informative. So pleased with our new car!

This is my 5th car I’ve bought from Nova cars, I keep going back because of their friendly and knowledgeable service. They can never do enough for you. I highly recommend Nova Cars to anyone.

It's the only car dealership I've ever been to where I have felt that my custom really matters. And I trust them and you can't often say that. I highly recommend them. I will keep returning as long as they are there and I'm still driving!

Very quick response from first enquiry. Outstanding service from start to finish. Full video show around the car and very smooth process. First time purchasing a car without visiting the showroom. Jamie was fantastic and I would fully recommend nava cars. The car is fantastic and exactly as described Thank you

Staff were a joy to do business with, the gentleman represented nova car sales with complete professionalism, he was always keeping me up to date with progression of the sale and details of service to the vehicle, will definitely be doing business there again... Thank you Jamie and nova car sales.

I have been a customer with Nova cars for 4 years. The reason I keep returning is because their customer service is impeccable and they always offer a great price. The location is not convenient for me but I’m willing to travel because they treat you like you’re family. Tim and Jamie are excellent at what they do. I highly recommend.

Jamie went above and beyond for us - pre and post sale. Really helpful and informative. So pleased with our new car!

5 star right from the start to the end, I enquired about the car out of hours but still got a reply from Jamie, deposit paid car secured, finance sorted out very stress free, car was prepared to an immaculate standard and handover was safe and quick but thoroughly done. The standards here are impeccable , a family company with family values are clear to see. Top man Jamie a lovely guy , no pressure sales.

EXCELLENT SERVICE

Excellent service from Jamie and Nova cars

Recently bought a car from Nova Cars, and I had the pleasure of dealing with Jamie. Rest assured that once you have parted with your money these guys are not the type of dealership that won’t answer the phone or ignore you! I had a few questions after my purchase and Jamie was professional, friendly and efficient with his responses, I’d even go as far as saying making the ‘after sales’ enjoyable. I would have no hesitation in buying another car from Nova Cars knowing how they treat their customers, gives total peace of mind. Exactly what you want when committing to such a large purchase.

We would never consider another car dealership now after using Nova for around 10 years! The friendliest and most understanding company who listen to your every desire… yes EVERY desire of mine! Just picked up my new car from them and it is perfect. Thanks as ever Jamie!

I thoroughly recommend Nova cars. We have bought a few cars from here and they have always been top notch great cars. I find the staff to be friendly and helpful and make buying a car stress free, easy and enjoyable. Thank you Tim and the team. 👍😊

Tim personally helped get me out of finance on my previous car that was just costing too much a month. He got me into the car I wanted and for the price that is now amazing. He's helped me out so much and was really understanding and caring and most importantly sold me a great motor!!

Purchased a BMW X1 from these recently, thought I'd wait a couple of months to monitor how the car performs before leaving a review ........ and it's not often I leave reviews but feel I must in this case.

From start to finish of the sale of the vehicle and aftercare was a very friendly, welcoming, with no pressure experience with Jamie and Tim.

I'm very happy with the car and found Jamie very helpful in the aftercare which a compromise was made that I was also happy with. All in all a great experience and would definitely go back to Nova in the future when seeking another new car.

Really great experience with Tim, everything went super smooth and he was really good at communicating promptly.

Very happy with the after sales service too.

Nova Cars are an excellent company, selling a very high standard of cars. We bought a Fiat 500S, for my daughter. The experience, dealing with Tim, (owner) was outstanding. I bought the car without seeing it, only by pictures on the forecourt, of which there were many. I spoke on the phone, several times, to be reassured by Tim the car was as outstanding as it looked. Thank you to Tim for making the experience effortless. My 21 year old daughter had a wonderful time, picking the car up from the showroom (socially distanced of course). We would recommend Nova Cars to anyone who is looking for a new car, for excellence in customer care & all round "feel good" factor!